Frequently Asked Questions

If you can’t find the answer you need, contact us.

Frequently Asked Questions

If you can’t find the answer you need, contact us.

Frequently Asked Questions

If you can’t find the answer you need, contact us.

How is it possible to get EV fully charged in seconds?

Ionex Energy's revolutionary zero-wait charging technology makes it possible to charge an electric vehicle in seconds. Compared to the 10 minutes it typically takes to refuel a traditional petrol vehicle and the hours needed for electric plug-in charging, this new technology transforms the EV charging experience.

Watch the video to learn more: https://youtu.be/uEDmt8KpVdM

Have more questions or need assistance? Contact Ionex Energy today!

Can you swap batteries without passwords or scanning?

With Ionex Energy's innovative technology, battery swapping has never been easier. Swap your battery at an Ionex Energy Station – no more wasting time on authentication steps. It's a seamless and hassle-free charging experience thanks to Ionex Energy's cutting-edge technology.

Watch the video to learn more: https://youtu.be/HgBp9yshOaE

Have more questions or need assistance? Contact Ionex Energy today!

Where to swap?

The Ionex User App allows you to effortlessly locate the nearest Ionex Energy Station and check for available batteries in real-time. No guesswork! Enjoy the convenience of finding the best fully charged battery with just a few taps on your phone.

Watch the video to learn more: https://youtu.be/mwZsppI7U34

Have more questions or need assistance? Contact Ionex Energy today!

What is different with the Ionex 3.0 batteries?

Ionex Energy's 3.0 batteries offer more power, enhanced acceleration, and extended range. They are also designed to seamlessly integrate into a wide range of Ionex Electric Motorcycles, with faster-swapping technology for even less waiting and more riding.

Watch the video to learn more: https://youtu.be/X6KU1j3LYY0

Have more questions or need assistance? Contact Ionex Energy today!

How do I know which battery is full?

Identify available batteries for seamless swapping on the Ionex User App - your trusted companion for battery swapping. With a few taps on your smartphone, access real-time info on fully charged batteries at each Ionex Energy Station. At the station, look for the blue lights indicating ready-to-swap batteries. These lights ensure quick and hassle-free swaps.

Watch the video to learn more: https://youtu.be/O4EH0_Bjz7U

Do you have more questions or need assistance? Contact Ionex Energy today!

How do you avoid the hours of downtime charging an electric fleet?

Are you a business fleet owner looking to revolutionize your operations? Ionex Energy is a game-changing solution designed to eliminate lengthy charging downtime and boost the efficiency of your electric business fleet. Say goodbye to hours wasted on charging downtime and productivity slowdowns. Ionex Energy offers a breakthrough in motorcycle charging technology that allows your fleet to recharge in seconds, ensuring uninterrupted operations and increased productivity.

Watch the video to learn more: https://youtu.be/X9KSXUsA9xw

Do you have more questions or need assistance? Contact Ionex Energy today!

How do I pay for swapping?

Discover how easy it is to handle payments with Ionex Energy! Ionex Energy values flexibility in payment options, ensuring a hassle-free experience for riders. We offer various methods, including credit card payments and scan-to-pay technology, allowing you to choose the option that suits you best.

Setting your payment preference is a breeze, requiring just a few simple steps. No more dealing with loose change or complicated transactions. Ionex Energy streamlines the payment process, ensuring a smooth journey from start to finish.

Watch the video to learn more: https://youtu.be/YyOLiewGbGs

Do you have more questions or need assistance? Contact Ionex Energy today!

Should I swap or plug-in charge?

Swapping means full batteries in seconds and is perfect for people who need to get back on the road fast. Plugging is best for while you are at home or in the office, where you can plug in and take advantage of lower energy rates and will not need to go out for a few hours.

Watch the video to learn more: https://youtu.be/s0uVRxURBng

Do you have more questions or need assistance? Contact Ionex Energy today!

What is Swapping?

Swapping is the ultimate solution for electric mobility! Instead of waiting for hours for a charge, imagine slipping your empty battery in and getting a full one back in seconds. Ionex Energy makes it possible — no cords, no wait, just endless riding.

Watch the video to learn more: https://youtu.be/c2Qf1oj3IFY

Do you have more questions or need assistance? Contact Ionex Energy today!

How to Swap a 1-Battery Ionex Motorcycle?

Step 1: Open the motorcycle compartment

Step 2: Place the old battery into the Energy Station

Step 3: Replace with the new battery

Watch the video to learn more: https://youtu.be/MN3kBfxeeX8

Do you have more questions or need assistance? Contact Ionex Energy today!

How to Swap a 2-Battery Ionex Motorcycle?

Step 1: Open the motorcycle compartment

Step 2: Place the both batteries into the Energy Station

Step 3: Replace with the new batteries

Watch the video to learn more: https://youtu.be/Twu-3_ipxgc

Do you have more questions or need assistance? Contact Ionex Energy today!

How do I check my energy usage on the Ionex App?

From the homepage of your Ionex App, hit Usage; and you can now see the history of your swapping and charging.

Watch the video to see more: https://youtu.be/NOgrCZzKb50

Do you have more questions or need assistance? Contact Ionex Energy today!

How secure is an Ionex Battery?

Did you know? Ionex Energy batteries lock securely at the Energy Station. This ensures no accidental slips or theft.

Watch the video to see more: https://youtu.be/DPq0ozTMclw

Do you have more questions or need assistance? Contact Ionex Energy today!

What happens if I forget to swap?
No worries! The Ionex App helps remind you if you have not swapped in a while. You will receive a notification on your phone if you have not swapped at least once in the past 30 days.
Watch the video to see more: https://youtu.be/KNAUqG-wwOk
Do you have more questions or need assistance? Contact Ionex Energy today!

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